AKINROPO KHADIJAT OMOPELUMI

Hospitality Professional & Virtual Administrative Assistant

Lagos, NG.

About

Highly adaptable professional with a proven ability to deliver exceptional customer service and administrative support in dynamic environments. Combines robust multitasking, problem-solving, and communication skills with a passion for creating memorable experiences. Recently completed Virtual Assistant training, expanding expertise in remote administrative support, client communication, and digital tools to enhance operational efficiency and client satisfaction.

Work

Club Cintinanti by La'bongoes

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SUPERVISOR

Summary

Led operational oversight and guest experience management in a high-volume hospitality setting, ensuring premium service delivery and efficient team coordination.

Highlights

Managed and elevated the guest experience for VIP clientele, meticulously handling special requests, reservations, and exclusive bottle bookings to ensure top-tier service standards.

Directed efficient restaurant flow, adeptly resolving conflicts and complaints with professionalism to maintain a harmonious and positive environment.

Coordinated effectively with security personnel to ensure strict adherence to club policies, enhancing overall safety and operational order.

Supervised a team of bartenders, wait-staff, and hosts, providing clear guidance and resolving operational issues to optimize service delivery and team performance.

Club Cintinanti by La'bongoes

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HOSTESS

Summary

Provided exceptional first impressions and managed guest seating and information flow, contributing to a smooth and welcoming dining experience.

Highlights

Orchestrated seamless guest flow by professionally welcoming and seating patrons, ensuring timely service and strict adherence to restaurant policies.

Enhanced guest experience by providing accurate and detailed menu information, and optimized service delivery by efficiently assigning wait-staff.

Cultivated a welcoming atmosphere, expertly addressing guest concerns both in person and over the phone with a consistently warm and professional demeanor.

Education

Moshood Abiola Polytechnic

Higher National Diploma Urban and Regional Planning Grade:

Moshood Abiola Polytechnic

National Diploma Urban and Regional Planning Grade:

Faith International College, Ilesha

Senior School Leaving Certificate (SSCE) General Studies Grade:

Top Notchers Nur. and Pri. School, Lagos

Primary School Leaving Certificate General Studies Grade:

Languages

English

Fluent

Certificates

Virtual Assistant Training

Kairo Assistant

Skills

Customer Service

Guest Relations, Client Communication, Conflict Resolution.

Administrative Support

Virtual Administration, Calendar Management, Email Management, Data Entry, Internet Research.

Operational Management

Restaurant Operations, Team Supervision, Policy Enforcement, Workflow Optimization.

Communication

Interpersonal Communication, Verbal Communication, Written Communication, Active Listening.

Digital Tools

Google Workspace, Microsoft Office Suite, Trello, Zoom, Canva, Slack.

Problem-Solving

Issue Resolution, Critical Thinking.

Teamwork & Leadership

Team Collaboration, Staff Oversight, Mentorship.

Interests

Reading

Teaching

Travelling

Networking

Meeting New People.

References

Ms. Adebisi Janet

Director, House of Jane | Phone: 0813730260 | 10, Rev. Abiodun Bada, Alowonle, Lagos.

Mr. Akinropo Moshood

CEO, Ropo Furniture | Phone: 08033689090 | 5, Rabiu Olayinka Street, Ikorodu, Lagos State.